Service Support
Pre-sales
The important embodiment of ensuring the interests of customers is the good pre-sales service in the company. We are equipped with professional senior service engineering personnel to provide customers with design solutions and consulting services before sales, recommend the most suitable equipment for customers' needs, and avoid unnecessary loss of interests to customers due to improper selection.
Lu Chen CNC
In Sale
High-quality, professional, professional service personnel continue to take the initiative to track the service, free training for customers, guide the installation, carefully explain the key points of operation, matters needing attention, to ensure the efficient operation of products, the maximum program to reduce the failure of improper use of customers.
Lu Chen CNC
Aftermarket
Service personnel regularly take the initiative to carry out product inspection, timely correct the irregular use of customers, detect the operation of equipment, and maintain it in a timely manner. In the event of a failure, professional service personnel can quickly solve the problem, collect information at the same time, and establish classified files for customers.
Lu Chen CNCQuality Assurance
We set the example of a customer-centric culture
■ Put customer needs first in everything.
■ Listen to customer feedback and respond positively
■ Keep the promise
■ Proactive and transparent communication
We train and empower our employees to ensure quality without compromise
■ Managers lead by example
■ Employees enjoy autonomy and perform their duties
■ Cognition and shared practice approach and professional attitude
R & D strength
Contact
Add：No. 116, Taishan Road, Yantai Development
Zone, Shandong Province
Tel：0535-6939528 0535-6939515
Mr. Tan：15305350409 13605350409
E-mail：ytluchen@126.com
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